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Greatiowagifts.com provides a 15-day, no questions asked, money back guarantee on all products purchased, if the return meets the requirements stated below. If for any reason you are not satisfied with your purchase, simply notify us by email at info@greatiowagifts.com and we will immediately contact you.
Shipping charges are not refundable unless the return is due to our error. The following terms must be met by you. Return the merchandise to us within 15 days of your original receipt of the order. You MUST notify us by email at info@greatiowagifts.com before sending the product in to confirm your request of refund.
The products must be returned in new, resalable condition in order to receive a full refund. We will not refund returned items that are not in resalable condition. You must include all packaging materials. Packaging materials must not be torn or damaged in any way. You must pay any return shipping expense. Display the order number prominently on the outside of the box to avoid delays to your refund. Upon receipt of the returned merchandise in perfect order in accordance with the above and within 15 days of original delivery, we will issue credit to your charge account. You may elect to receive store credit towards another purchase or to simply receive a refund.
If you decide not to accept the package and it is returned, there will be shipping/restocking fee of $20.00 per item. |
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